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FREQUENTLY ASKED QUESTIONS

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1. What are the Anti-Cheat or FairPlay rules of SoStronk?

FairPlay Rules: - Only 1 SoStronk account = up to 2 BGMI/FF username per day and not more than 1 per tournament - Turning off SoStronk icon for a game whose result you uploaded is not allowed - No in-game hacks/mods - No multiple devices/accounts - No custom rooms - No bot games - Cannot use apps/tools to alter your result - Cannot exploit game glitches to achieve finishes/kills (e.g. lobbying with your friends or alt account to farm kills) - Cannot upload screenshots from gallery - Cannot use emulators or simulators - There can be other reasons as well which are not listed here. So please play fair and clean to make sure you don’t get disqualified You can get disqualified for the following reasons: - Using in-game hacks/mods - Exploiting game glitches to achieve finishes/kills (e.g. lobbying with your friends or alt account to farm kills) - Trying to upload screenshots from gallery - Closing SoStronk icon during the tournament - There can be other reasons as well which are not listed here. So please play fair and clean to make sure you don’t get disqualified

2. Is SoStronk trustworthy?

SoStronk is active since 2014 and it is built by gamers, for gamers. Our mission is to build strongest gaming community in India. You can join SoStronk and play BGMI, Free Fire tournaments and win up to ₹15000 a day!

3. What are Daily Battles?

You can participate in Daily Battle to win extra cash 🤑

4. What are ‘Best of’ tournaments?

You can play as many games as you want in the given time frame and only Best 1/2/3 games will be counted. Rest of the games that you play will be counted as additional bonus points.

5. The tournament duration is too long, please make it shorter.

Well, you need not to play for full 75/120 minutes. You just need to play your best game and only that score will be counted. But nevertheless, you will get bonus points for the other games played during the contest.

6. When will you add more games?

At SoStronk, we’re constantly working on towards making sure that you get the best in-game experience. If you feel there’s a popular and competitive game we should have on our platform. Please let us know by creating and ticket from feedback section.

7. Why are my points incorrectly counted?

If you’ve faced an issue where your finishes/kills/position was counted wrong, you can always click on the “Something wrong?” button on the same screen where result gets counted. Someone from our team will cross-check the result and fix the points accordingly if they were not counted properly.

8. What are the tournament timings?

You can play any tournaments on SoStronk from 8 AM - 12 AM everyday.

9. What is SoStronk prime?

SoStronk Prime is a badge of legitimacy and loyalty. It shows other users that you’re a legitimate player, not a cheater. Prime includes benefits such as exclusive shop deals and unlimited withdrawals with no maximum amount limit. Moreover, you don’t have to pay 30% TDS (tax deducted at source) on your winnings. We take care of that for you. 😎

10. What is the minimum checkout balance?

Minimum checkout balance is ₹2 only for Prime Members and ₹50 for non-prime users.

11. Do you capture and/or store my data?

No, we do not store or capture any data apart from the endgame results to reward you points against your results. Please note that SoStronk does not record your screen in any case.

12. How can I refer my friends to SoStronk? What rewards do I get for referring my friends?

For each sign-up you get ₹25/- and your friend gets ₹50/- When your friend joins their 1st tournament, you can additional ₹10 + 50 SoStronk coins and once your friend unlocks their Prime, you get ₹75 + 950 SoStronk coins.

13. Why was my payment failed? Why cannot I see the UPI option?

For payments being made via Debit/Credit Cards: Please make sure you’re using MasterCard or VISA for adding money to SoStronk wallet. If your payment still fails, kindly check with your bank or banking application that the card is eligible to make online payments with sufficient limit. For users not being able to see UPI option: Please make sure the UPI app (PhonePe, Google Pay, etc.) is installed on your phone and logged in with the same contact number that you’re using for SoStronk.

14. How do I report cheaters?

While playing a tournament, you can see other users in the leaderboard. Click on their name and report them if you think they’re cheating. Alternatively, if you think we might have missed on disqualifying a cheater, please create a ticket and report them here. Our team will definitely look into it and solve the issue for you. We appreciate your constant support in making SoStronk a better app.

15. What are the current modes you’re supporting in-game?

- For BGMI: BR-Ranked - For FF Max: Classic-Ranked

16. Can I join multiple contests at the same time and not be disqualified?

Yes, you can join multiple tournaments at the same time, you won’t get disqualified, and same endgame results will be used for all the joined tournaments.

17. Why can’t I withdraw bonus cash?

Bonus cash is given as a gift from SoStronk to cover a certain percentage of your tournament fee. It’s a gesture from our end to support all players on SoStronk.

18. Why am I not able to log in with different account on my phone?

SoStronk has a strict ‘One Phone One Account’ policy. The reason behind this policy is to make sure people who cheat, get banned are not able to create new accounts to ruin experience for other gamers using SoStronk. So if you get disqualified thrice, you’re permanently banned from using SoStronk.

19. I want to change my UPI id

Please create a ticket on Discord or contact us at support@sostronk.com

20. I want to delete my SoStronk account. How to do that?

Please create a ticket on Discord or contact us at support@sostronk.com

21. I have changed my phone/phone number and I am unable to login. Need help?

SoStronk has a strict ‘One Phone One Account’ policy. The reason behind this policy is to make sure people who cheat, get banned are not able to create new accounts to ruin experience for other gamers using SoStronk. So if you get disqualified thrice, you’re permanently banned from using SoStronk.
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